Role
Are you an individual looking to make a difference in healthcare? Are you driven to improve outcomes for both patients and providers? Does continuous learning & education excite you? Promaxo, with a diverse, passionate, and growing team, is seeking a motivated professional to fill our newly created clinical application specialist position. You will significantly contribute to our growth by delivering clinical and operational expertise to our customers as they get trained and use our next generation point-of-care MRI systems to guide interventions.
Key Responsibilities
- Providing excellent education and training to various end-users; physician, physician staff, distributors, colleagues
- Correlating clinical and product knowledge to support clinicians and the staff deliver superior care to their patients and the skills to obtain optimal performance from their Promaxo MRI system.
- Traveling to clinical sites to actively support procedures, show functionality of the system and communicate the benefits during the procedures.
- Partnering with customers, plan, develop and administer clinical training to the end-users to achieve high customer satisfaction
- Maintaining customer relationships and communicating all relevant product and/or customer concerns or opportunities to the relevant Promaxo team regarding technical and clinical issues.
- Using the learnings from customer and field interactions, work with Promaxo product and R&D teams to help continuous improvement of product quality and offerings.
- Documenting clinical support reports that includes transfer of all the study data including pathology reports after every case to help Promaxo and customers achieve their strategic goals.
- Acting as focal point for clinical team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
Required Qualifications
- S or M.S in Biomedical/Biomechanical/clinical Engineering or Life Sciences preferred.
- Associate degree or equivalent, MRI technician, Nursing in Urology space and/or 2+ years of technical/clinical industry also considered.
- 2 years of minimum experience in a clinical environment or supporting clinical procedures.
- Understanding of clinical education training and associated process implementation.
- Creative and resourceful with a penchant for customer service.
- Excellent writing and presentation skills along with PC software applications such as MS Office.
- Willingness to travel 70% (including overnights and some weekends) within the US and Canada.
- Valid U.S Driver’s License is a must.
Salary Range: $80,000-$120,000
Send resume to: hr@promaxo.com
